Inspect before accepting.
After delivery, check that the contents match the product description and purchased quantity. Keep any issue in your order conversation so the seller and support team can review the same information.
Opening a dispute
Open Your orders, select the affected order, and choose Report an issue / open a dispute. Describe what is missing or incorrect and the resolution you need. This option is available while the order is processing or delivered, before acceptance.
How resolution works
Seller earnings stay held during a dispute. The marketplace administrator reviews the listing, delivery, and conversation, then either refunds the buyer’s wallet or releases the seller’s earnings. A wallet refund does not automatically create a refund through an external payment provider.
Completed orders
Accepting delivery completes the order. The built-in dispute action then closes. Contact support if you discover a later issue; any applicable mandatory consumer rights remain unaffected.
Wallet deposits
If a payment is pending, check its transaction reference and status in Wallet & payments. Contact support for payment corrections or external refund requests. Do not submit the same transaction repeatedly.
Open your orders