Include the reference
Share the order or top-up reference shown in your dashboard. Never post passwords or private delivery data in a public channel.
Bring the details.
We’ll help with the next step.
Questions are easier to solve with context. Include the relevant product, storefront, order reference, transaction network, and a short description of what happened.
Choose the right support route
Order-linked chat
Best for buyers with an existing account, order, delivery question, or dispute.
Sign in to your dashboardEmail support
Use email for general marketplace, policy, or account-access questions.
support@hstockhub.comMarketplace guide
Find quick answers about buying, delivery, payments, selling, and disputes.
Browse common questionsHelp us resolve it faster
Name the product or store
Link the relevant listing or storefront so support can review the correct item without back-and-forth.
Attach useful evidence
For payment or delivery issues, add a clear screenshot or file through the protected dashboard conversation.
Payment sent but not approved?
Confirm that you selected the correct network, submitted the exact transaction hash, and uploaded a readable payment screenshot. Approval remains pending until an administrator can verify the transfer.
Review payment guidance