Quick answers for a smoother order
Understand how listings, storefronts, crypto checkout, balance top-ups, delivery, reviews, and disputes work before you buy or sell.
Browsing and listings
What can I find on HStockHub?
The catalog supports authorized digital goods across social and email accounts, games, software, subscriptions, AI and cloud products, gift cards, top-ups, and other digital products. Current availability is shown in each listing.
What should I review before buying?
Check the product type, platform, age or content details when applicable, delivery format, notes, stock, price, seller storefront, and any listing-specific conditions. Ask the seller through HStockHub chat if something is unclear.
Does “approved” guarantee a product will fit my use case?
No. Approval means the listing passed the marketplace publishing workflow; it does not replace your own review of the description, seller terms, platform rules, or legal requirements.
Checkout and crypto payments
Which payment options are supported?
Checkout supports HStockHub balance and configured crypto networks. These currently include USDT on TRC20, BEP20, and ERC20, Bitcoin on the BTC network, and Ethereum on ERC20.
Why does the blockchain network matter?
The asset and network must match the option selected at checkout. Sending funds on a different network can make the transfer unrecoverable, even when the wallet text looks similar.
What do I submit after sending payment?
Submit the exact transaction hash and a readable payment proof from the order page. The order stays pending until an administrator verifies the transfer.
Can the same transaction hash be used twice?
No. HStockHub rejects a transaction hash that has already been attached to another active or completed order or top-up on the same network.
Balance top-ups
How do I add HStockHub balance?
Open Buyer Dashboard → Top Up, choose a preset or custom amount, select a supported network, send the displayed total, and submit the coin quantity, transaction hash, and payment screenshot.
When does my balance update?
Your balance updates after an administrator approves the top-up request. Pending requests and their status remain visible in your top-up history.
Is the processing fee added to my balance?
No. The dashboard separates your balance credit, processing fee, and exact payment total. Only the balance-credit amount is added after approval.
Delivery and order support
When is the digital product released?
Available inventory is assigned and unlocked after a payment is approved or when an eligible order is completed with HStockHub balance.
Where do I find my delivery?
Open the order from your buyer dashboard. Copy-and-paste inventory and protected deliverable files appear inside the completed order for the assigned buyer.
What if the delivered product has a problem?
Open a dispute from the order page, explain the issue clearly, and attach relevant evidence. Keep the conversation inside HStockHub so the order history can be reviewed.
How do reviews work?
Eligible buyers can leave feedback after a completed purchase. Reviews remain linked to the product and order.
Selling on HStockHub
How do I become a seller?
Create a buyer account, open the seller application in your dashboard, and submit your storefront details, experience, product plan, fulfillment approach, and optional branding assets.
Can I publish immediately?
No. Seller access requires administrator approval, and new product listings enter a separate review workflow before they appear publicly.
What inventory formats can sellers use?
Depending on the listing, sellers can add individual text records, import rows from supported files, or upload separate deliverable files. Every unit remains tied to its product and order status.
What products are prohibited?
Sellers may not list stolen, hacked, breached, phished, pirated, bypass, spam, private-identity, or financial-access inventory. They must confirm ownership and legal transfer rights.